Ekeinfeld.com Order Return/Cancellation Policy
Order Acceptance
EKleinfeld.com, llc reserves the right, without prior notification, to refuse service to any one or limit the order quantity on any items we deem necessary. Verification of information prior to the acceptance or any order may be required.
 
Order Cancellations and Returns
Blank merchandise orders may be cancelled before shipment is made. These items usually ship within 1-3 business days from the order date. A 15% restock charge will apply on cancelled blank merchandise orders. 85% of the order cost will be credited to the customer’s credit card upon receipt of order cancellation. A request to cancel a blank merchandise order may be called in to 616.862.2284.
Digital direct to garment, embroidered, decorated, or personalized items may only be cancelled prior to production. A 15% restock charge will apply on cancelled orders prior to their decoration. 85% of the order cost will be credited to the customer’s credit card upon receipt of order cancellation. Requests to cancel a decorated merchandise order must be called in to 616.862.2284. 
We strive to satisfy our customers and will make every effort to correct our mistakes. Decorated items cannot be accepted for return unless defective, damaged or incorrect items shipped. Samples to verify color and sizing are available for inspection by customer prior to placing final order. Call or write within 7 days of receipt of defective decorated or any blank merchandise for a Return Merchandise Authorization (RMA) number which must be clearly labeled on the outside of the box of any authorized returns. Any items returned without an authorization number will not be credited or returned. Return shipments are at customer’s expense. Shipping charges are non-refundable.